March 27, 2019

Top 5 Features of myCloudPBX

We have picked 5 key features of our flagship product myCloudPBX, the industry leading, secure and fully Internet-enabled Cloud-based Telephony solution, designed by ECN and revolutionising the way Australian businesses of all sizes use their phones.

Top 5 Features of myCloudPBX

Hosted phone systems are designed to streamline business communications and ultimately enhance productivity. ECN’s myCloudPBX does just that, and comes with a range of features from traditional PBX features like Call Waiting and Call Transfer, to Advanced Management Reporting via the myECN Portal.

Unlike traditional phone systems which rely on hardware located on premise to deliver business telephony services, myCloudPBX is fully web-managed. This means you can easily configure and manage all aspects of your phone system from a web-based dashboard.


There are hundreds of features available with myCloudPBX, but we've narrowed it down for you.

Here are our Top 5 myCloudPBX Features….

1. Smartphone Integration

A softphone is a downloadable application you can use with your smartphone or tablet and is designed to replace or supplement your desk phone. This key feature of myCloudPBX allows you to make or receive calls from anywhere as if you were at your desk. As David Brent would say, 'If you've got a mobile phone, you're in the office!'.

2. Emergency Routing

In the instance your main extensions are offline, like in the event of a power outage; calls can be redirected to any phone number (both on and off the platform), or to any other part of your call flow, such as Voicemail. If a call goes to emergency routing, myCloudPBX even has the capability to let you be notified via email.

3. Conference Rooms

The ECN conference bridge allows you to host conference calls with as many callers as you need, making it an ideal feature for multi-site organisations.

4. Holiday Call Routing

With myCloudPBX users can configure pre-set holiday conditions. These conditions, when matched, will send the call to a pre-configured action - such as Voicemail - with a custom message, like a Christmas message in December. Once configured, the condition can easily be used on as many call routes as needed.

5. Valet Parking

Instead of transferring calls to another extension, calls can be placed into a valet park slot and retrieved from another extension, making the management of received calls simpler than a traditional phone system.

Which features do you use?

5 other popular features used by myCloudPBX users:

  • Auto-attendant
  • Custom Music On Hold
  • Customised Dashboard Widgets
  • Call Recordings
  • Call Queues

Is it time to upgrade?

Investing in a communications system that can support your business as it grows is a must. If you are facing limitations when it comes to functionality, flexibility or customer service it may be time to start looking at upgrading your phone system.

As myCloudPBX is cloud hosted, customers benefit from always enjoying the features, benefits and improvements of the latest version.

With an advanced call-management system and the ability for mobile and international workers to connect over the Internet, myCloudPBX makes business communications easier.

Call ECN Technology today on 1300 790 111 for more information on how a hosted voice solution can help enhance your business communications.