1300 790 111
Check my email Pay my Bill Support Knowledge Base
September 11, 2018

Getting a Handle on Hosted Voice

Communications are the backbone of any business. Hosted Voice provides a solution for businesses that are anticipating growth, relocating, expanding premises, or looking to consolidate their current services and minimise cost.

Getting a Handle on Hosted Voice

Why switching to SIP may save your business time and money

ECN Technology is the owner, developer and technical support provider for myCloudPBX, a fully web-enabled Hosted Voice telephony system designed for all Australian businesses.

Switching from ISDN to Hosted Voice (SIP)

Communications are the backbone of any business. Hosted Voice provides a solution for businesses that are anticipating growth, relocating, expanding premises, or looking to consolidate their current services and minimise cost.

For all of the advancements in communication technologies, person to person voice engagement remains the primary channel where business decisions and agreements are made. The speed at which business now moves means the ability to adjust and scale voice availability is more important than ever.

As business models leverage the benefits of more mobile workforces, virtual teams and telecommuting work structures, providing the organisation with scalable and flexible communication channels has become imperative.

As Australian businesses outgrow their communications solutions they are seeking more flexible, more reliable, and more cost-effective alternatives to ISDN (the legacy copper network). With the announcement that ISDN will be discontinued by 2022 – together with the full roll out of the National Broadband Network (NBN) - connecting to an Internet-based service like Session Initiation Protocol (SIP) and utilising Hosted Voice systems is now essential.

Hosted Voice and SIP

Hosted Voice PBX systems use SIP to make calls over data networks to other users and are widely considered to be a more reliable service than ISDN. Unlike traditional PABX systems, Hosted Voice technologies are web-based and do away with the need for expensive and depreciable hardware assets to be located within your premises.  

Benefits of Hosted Voice

Hosted Voice (SIP telephony) is at its core a flexible and scalable communications solution. Expanding (or just setting up) your business for multiple locations on an ISDN connection can be restrictive, expensive and time-intensive, particularly if you need multiple new connections. Switching to a Hosted Voice system solves this problem by allowing voice capability wherever you have a handset connected to the Internet and will provide you with a single solution that consolidates your service, minimises cost and provides reliability.

With improvements in Internet infrastructure, Hosted Voice enables diversity in device integration and combines communications needs such as voicemail, instant messaging, email and video conferencing in one platform (and faxes, if you still use them!).

Hosted Voice means greater security as all data is backed up by the cloud and not in a box in the corner of your office susceptible to damage and data loss. Click here to read about the Top 5 Features of ECN's own Hosted Voice system myCloudPBX.

Getting you set up

When looking at new communications options for your business it is important to first consider what is involved to ensure the transition to a new service will be as smooth as possible.

ECN Technology has identified three steps to avoid any pitfalls along the way...

Step 1 - REVIEW

You will first need to conduct a full REVIEW of your existing IT infrastructure and to have a thorough understanding of your business’ daily workflow and objectives.

Some of the key considerations when reviewing your current communications include:

  • How data is accessed by staff
  • How incoming calls are directed
  • How the phone system is set up
  • How messaging works

The review should determine what hardware is installed and if an upgrade is recommended. These considerations will help you choose the right service for your business and maximise value. Once this is established the next step is to seek advice on switching to a SIP service.


Making the transition to SIP may require some disruption to your business and if not well-planned could cause a few problems. To prevent this it is highly recommended to seek ADVICE from experts that will facilitate the migration from ISDN to SIP and ensure it goes smoothly.

Matt Langlands, CTO at ECN Technology says “the key to preventing down time for customers or poor experience is planning ahead and seeking advice from IT specialists”.

After reviewing your business and aligning your business objectives with your IT needs, it is important to lean on the advice of a telephony provider that understands your needs so the installation process runs smoothly.


Choosing a SUITABLE NETWORK PROVIDER that will help you meet your business goals is the final step when migrating from ISDN to SIP. The implementation of SIP will create opportunities to meet your business goals but choosing a network provider that understands them will be essential. SIP may not be compatible with your hardware, so choosing a network provider that will understand your system and make sure the service maximises your business’ potential is key.

If you would like your business’ current hardware and communications reviewed by a technology expert, the team at ECN Technology is here to help. We are happy to answer any questions you may have about migrating your service from ISDN to SIP and will tailor the right solution to meet your business objectives, making it is as easy and painless as possible.

Get in touch with ECN Technology today on 1300 790 111 or visit www.ecn.net.au for more information about our Hosted Voice products and how it can benefit your business.

Email: sales@ecn.net.au