2410, 2016

03.11.2016 MyECN Portal Release

By | October 24th, 2016|Categories: Release Notes|0 Comments

Date of Release: 03/11/2016 New Features: Ability to call 13 xx xx xx numbers for back-to-base monitored alarms. Please confirm with your alarm company before using this service. Ability to select a different ringing tone for internal and external calls. By default this feature will be deselected. Ability

107, 2016

09.07.2016 MyECN Portal Release

By | July 1st, 2016|Categories: Release Notes|0 Comments

Date of Release: 09/07/2016 New Features: New Dashboard widgets released- Top 5 Average Talk Time and Top 5 Total Talk Time. Extension Level Billing Report will have a summary page outlining total call duration and total call cost for all call rates.   Bug Fixes: Improvements made to

107, 2016

09.07.2016 CloudDial Release

By | July 1st, 2016|Categories: Release Notes|0 Comments

Date of Release: 09/07/2016 New Features: Agent 1.0 and 2.0 screens will no longer display the ‘Action(s)’ button in the top right hand corner. Instead the menu/ options associated with this button will display in a horizontal menu above the Agent Screen. When creating a new campaign, the

1606, 2016

25.06.2016 CloudDial Release Notes

By | June 16th, 2016|Categories: Release Notes|0 Comments

Date of Release: 25/06/2016 New Features: New Search Bar feature to search contacts in running inbound/outbound campaigns. Option to upgrade to Agent2.0 Screens- please contact ECN prior to activating these screens as this is a big change. Agent1.0 Screens will remain active until further notice. Agent2.0 screens will include below

1406, 2016

25.06.2016 MyECN Portal Release

By | June 14th, 2016|Categories: Release Notes|0 Comments

Date of Release: 25/06/2016 New Features: New Dashboard report released for Office and Extension Level Billing. Please see knowledge base articles for Extension Level Billing and Office Level Billing  for more information. New Dashboard widgets released- Top 5 Extensions/ Users receiving Inbound Calls (Top 5 Inbound) and Top

1006, 2016

11.06.2016 CloudDial Release

By | June 10th, 2016|Categories: Release Notes|0 Comments

Note: Release has been pushed back to the 13th of June due to unforeseen circumstances. Date of Release: 11/06/2016 New Features: New campaigns are now created via a 4 step wizard additional step added to allow for AMD Automatic Voice Message. Please see knowledge base article for more information. Option to