03.11.2016 MyECN Portal Release

Date of Release: 03/11/2016 New Features: Ability to call 13 xx xx xx numbers for back-to-base monitored alarms. Please confirm with your alarm company before using this service. Ability to select a different ringing tone for internal and external calls. By default this feature will be deselected. Ability to select a different ringing

By | October 24th, 2016|Categories: Release Notes|0 Comments

09.07.2016 MyECN Portal Release

Date of Release: 09/07/2016 New Features: New Dashboard widgets released- Top 5 Average Talk Time and Top 5 Total Talk Time. Extension Level Billing Report will have a summary page outlining total call duration and total call cost for all call rates.   Bug Fixes: Improvements made to the My ECN Portal when

By | July 1st, 2016|Categories: Release Notes|0 Comments

09.07.2016 CloudDial Release

Date of Release: 09/07/2016 New Features: Agent 1.0 and 2.0 screens will no longer display the ‘Action(s)’ button in the top right hand corner. Instead the menu/ options associated with this button will display in a horizontal menu above the Agent Screen. When creating a new campaign, the user will have the ability

By | July 1st, 2016|Categories: Release Notes|0 Comments

25.06.2016 CloudDial Release Notes

Date of Release: 25/06/2016 New Features: New Search Bar feature to search contacts in running inbound/outbound campaigns. Option to upgrade to Agent2.0 Screens- please contact ECN prior to activating these screens as this is a big change. Agent1.0 Screens will remain active until further notice. Agent2.0 screens will include below features: Ability to run an

By | June 16th, 2016|Categories: Release Notes|0 Comments

25.06.2016 MyECN Portal Release

Date of Release: 25/06/2016 New Features: New Dashboard report released for Office and Extension Level Billing. Please see knowledge base articles for Extension Level Billing and Office Level Billing  for more information. New Dashboard widgets released- Top 5 Extensions/ Users receiving Inbound Calls (Top 5 Inbound) and Top 5 Extensions/ Users making Outbound

By | June 14th, 2016|Categories: Release Notes|0 Comments

11.06.2016 CloudDial Release

Note: Release has been pushed back to the 13th of June due to unforeseen circumstances. Date of Release: 11/06/2016 New Features: New campaigns are now created via a 4 step wizard additional step added to allow for AMD Automatic Voice Message. Please see knowledge base article for more information. Option to upload recorded sounds that are

By | June 10th, 2016|Categories: Release Notes|0 Comments

11.06.2016 MyECN Portal Release

Date of Release: 11/06/2016 New Features: Introduce New Hosted Voice Activity Type ‘CloudDial’ which can be used to create inbound call centre linking Hosted Voice and CloudDial. Please contact ECN if you would like more information. Introduce API that can be used by third party software to make outbound calls using ECN Hosted Voice.

By | June 3rd, 2016|Categories: Release Notes|0 Comments