Password Security – Have you ever wondered how secure your password really is?

By | September 20th, 2017|

Password Security What's in a password? The value of online security Have you ever wondered how secure your password really is? Click on this link to see

IP Voice Codecs

By | September 7th, 2017|

IP Voice Codecs Some people may have heard the word Codec used when talking about digital music, digital sound or audio on the Internet. The use of codecs

Demystifying NBN

By | August 18th, 2017|

Recently NBN published statistics stating that half of Australia now online for the NBN But what a lot of people often ask us at ECN is to explain all

What are Peering Exchanges?

By | July 31st, 2017|

What are Peering Exchanges? The Internet is a network of networks that spans the globe. In essence ECN’s network connects to other telecommunication’s carriers networks which connects to other

What is HTTP???

By | July 12th, 2017|

What is HTTP? HTTP is the Internet technology that powers the World Wide Web. Every time a web page is opened on the internet,  HTTP is the protocol (otherwise

ECN Announces Massive Upgrades to Hosted Email Systems and Email Security

By | December 14th, 2016|

ECN Announces Massive Upgrades to Hosted Email Systems and Email Security In 2016 ECN became an accredited Barracuda Networks Partner. Effective from November

03.11.2016 MyECN Portal Release

By | October 24th, 2016|

Date of Release: 03/11/2016 New Features: Ability to call 13 xx xx xx numbers for back-to-base monitored alarms. Please confirm with your alarm company before using this service.

Arthur McKinley

By | October 19th, 2016|

Arthur McKinley Advisory Board Member What do you do at ECN? What does your day-to-day job involve? As an advisory board member, I provide strategic advice to the Managing Director. What is your background? i.e. qualifications, past experience. Over thirty year’s working in

What’s happening @ our Melbourne office?

By | October 12th, 2016|

With the weather FINALLY starting to threaten some decent weather, Melbourne is welcoming spring with open arms. With that in mind Melbournians clearly feel the need for some

5 reasons to move to Hosted Voice

By | October 12th, 2016|

5 reasons to move to Hosted Voice With access to fast reliable internet becoming more readily available, Hosted Voice is the smart way to bring your communications into

Cheryle Smith

By | October 4th, 2016|

Cheryle Smith Financial Accountant What do you do at ECN? What does your day-to-day job involve? My role is that of Financial Accountant.  The main focus is financial management and compliance but it is so much

Krunal Berawala

By | September 27th, 2016|

Krunal Berawala Senior Software Developer What do you do at ECN and what does your day-to-day job involve? I’m a senior software developer at ECN. My day-to-day job involves developing software systems and also managing

AADA Convention

By | September 6th, 2016|

AADA Convention - Melbourne ECN Communication Solutions is attending the Australian Automotive Dealership Association 2016 (AADA)  Exhibition in Melbourne from the 6th - 8th of September. An existing customer

How to spot a ‘phishing’ email (beginners guide)

By | July 13th, 2016|

How to spot a ‘phishing’ email (beginners guide) Below are some examples of Phishing emails that have been sent to our ECN Team. For each example, we have pointed out

Join Our Team

By | July 1st, 2016|

Looking to join the growing telecommunications field? ECN are looking to hire a Business Development Executive and a Service Delivery Coordinator. Apply now to start your career

09.07.2016 MyECN Portal Release

By | July 1st, 2016|

Date of Release: 09/07/2016 New Features: New Dashboard widgets released- Top 5 Average Talk Time and Top 5 Total Talk Time. Extension Level Billing Report will have a

09.07.2016 CloudDial Release

By | July 1st, 2016|

Date of Release: 09/07/2016 New Features: Agent 1.0 and 2.0 screens will no longer display the ‘Action(s)’ button in the top right hand corner. Instead the menu/ options

Jenna Linton

By | July 1st, 2016|

Jenna Linton Customer Engagement Manager What do you do at ECN? What does your day-to-day job involve? As a Customer Engagement Manager I manage and grow relationships between our team and our customers with special focus on

Can I get the NBN?

By | June 27th, 2016|

Can I Get the NBN? Before we can say Yes, we first need to qualify your address and check where the NBN rollout is up to in

Matt Langlands

By | June 27th, 2016|

Matt Langlands Chief Technology Officer What do you do at ECN? What does your day-to-day job involve? My day-to-day job at ECN involves monitoring and

Chris Bateman

By | June 22nd, 2016|

Chris Bateman General Manager What did you do before ECN? Prior to starting at ECN in 2010, I spent twelve months traveling around the world. I

25.06.2016 CloudDial Release Notes

By | June 16th, 2016|

Date of Release: 25/06/2016 New Features: New Search Bar feature to search contacts in running inbound/outbound campaigns. Option to upgrade to Agent2.0 Screens- please contact ECN prior to activating these

Mark Garlipp

By | June 16th, 2016|

Mark Garlipp Founder & Managing Director How did ECN come about? ECN started as a project during my days at University. It was a bulletin board system

25.06.2016 MyECN Portal Release

By | June 14th, 2016|

Date of Release: 25/06/2016 New Features: New Dashboard report released for Office and Extension Level Billing. Please see knowledge base articles for Extension Level Billing and Office Level

11.06.2016 CloudDial Release

By | June 10th, 2016|

Note: Release has been pushed back to the 13th of June due to unforeseen circumstances. Date of Release: 11/06/2016 New Features: New campaigns are now created via a

11.06.2016 MyECN Portal Release

By | June 3rd, 2016|

Date of Release: 11/06/2016 New Features: Introduce New Hosted Voice Activity Type ‘CloudDial’ which can be used to create inbound call centre linking Hosted Voice and CloudDial. Please

Reaction to Windows 1995

By | March 8th, 2016|

Reaction to Windows 1995 Do you remember Windows 1995? Me too. I remember the days of playing minesweeper and having to uninstall programs because my 3GB hard drive wasn't big

International Call Rates

By | January 4th, 2015|

New International Call Rates As of the 2nd of January 2015, our new international call rates will apply for all international calls made over the Hosted Voice Platform. The full