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Cassie Hanley

By | October 25th, 2016|Categories: Team Bio|

Cassie Hanley Service Delivery Coordinator What do you do at ECN? What does your day-to-day job involve? Recently I’ve moved to the Service Delivery team, so currently my day to day involves a lot of learning! We look after client enquiries

Arthur McKinley

By | October 19th, 2016|Categories: Team Bio|

Arthur McKinley Advisory Board Member What do you do at ECN? What does your day-to-day job involve? As an advisory board member, I provide strategic advice to the Managing Director. What is your background? i.e. qualifications, past experience. Over thirty year’s working in business at managerial and director

What’s happening @ our Melbourne office?

By | October 12th, 2016|Categories: Featured|

With the weather FINALLY starting to threaten some decent weather, Melbourne is welcoming spring with open arms. With that in mind Melbournians clearly feel the need for some spring cleaning, with many companies

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03.11.2016 MyECN Portal Release

By | October 24th, 2016|Categories: Release Notes|

Date of Release: 03/11/2016 New Features: Ability to call 13 xx xx xx numbers for back-to-base monitored alarms. Please confirm with your alarm company before using this service. Ability to select a different

09.07.2016 MyECN Portal Release

By | July 1st, 2016|Categories: Release Notes|

Date of Release: 09/07/2016 New Features: New Dashboard widgets released- Top 5 Average Talk Time and Top 5 Total Talk Time. Extension Level Billing Report will have a summary page outlining total call

09.07.2016 CloudDial Release

By | July 1st, 2016|Categories: Release Notes|

Date of Release: 09/07/2016 New Features: Agent 1.0 and 2.0 screens will no longer display the ‘Action(s)’ button in the top right hand corner. Instead the menu/ options associated with this button will

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