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RECENT BLOG POSTS

AADA Convention

By | September 6th, 2016|Categories: Technical|

AADA Convention - Melbourne ECN Communication Solutions is attending the Australian Automotive Dealership Association 2016 (AADA)  Exhibition in Melbourne from the 6th - 8th of September. An existing customer base within the Automotive Industry

How to spot a ‘phishing’ email (beginners guide)

By | July 13th, 2016|Categories: Technical|

How to spot a ‘phishing’ email (beginners guide) Below are some examples of Phishing emails that have been sent to our ECN Team. For each example, we have pointed out the elements of the email

Craig Westerman

By | July 7th, 2016|Categories: Team Bio|

Craig Westerman Sales Manager What do you do at ECN? What does your day-to-day job involve? My role at ECN as National Sales Manager is focused around growing the business and managing our dynamic sales team. A typical day for me involves

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RECENT RELEASE NOTES

09.07.2016 MyECN Portal Release

By | July 1st, 2016|Categories: Release Notes|

Date of Release: 09/07/2016 New Features: New Dashboard widgets released- Top 5 Average Talk Time and Top 5 Total Talk Time. Extension Level Billing Report will have a summary page outlining total call

09.07.2016 CloudDial Release

By | July 1st, 2016|Categories: Release Notes|

Date of Release: 09/07/2016 New Features: Agent 1.0 and 2.0 screens will no longer display the ‘Action(s)’ button in the top right hand corner. Instead the menu/ options associated with this button will

25.06.2016 CloudDial Release Notes

By | June 16th, 2016|Categories: Release Notes|

Date of Release: 25/06/2016 New Features: New Search Bar feature to search contacts in running inbound/outbound campaigns. Option to upgrade to Agent2.0 Screens- please contact ECN prior to activating these screens as this is a

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